Leaving Money on the Table

On the one hand, HP is cutting 24,600 jobs. On the other, here’s the response I got, from their pre-sales team, to a simple question about the specs for a high-end (read expensive) laptop I’m interested in buying:

I would like to inform you that from the model number and product number I am unable to trace any specifications. Therefore, I request you to get back to us with the exact Model number of the PC. However, you can check the specification for any model PC by logging in to HP website :…

I had previously read the specification on their website and it didn’t have everyting I wanted to know. So I tried again including the link to their website for the model/options and this came back:

I would like to inform you that we, at HP Email support are dedicated to provided technical support to the HP PCs.   I regret to inform you that we do not have information regarding this. At this moment, I recommend you contact the nearest HP Reseller, so that they will provide you complete details about the pricing and the features.

This stuff isn’t rocket science…